Suspended ‘halal’ airline Rayani Air no longer able to refund passengers

MALAYSIA’S first “halal” airline Rayani Air will not be refunding passengers who had paid for tickets before the airline’s suspension in mid-June.

In a statement on Facebook, the airline explained that this was because of investors who had abruptly pulled out following the suspension of its flying licenses.

The airline added that no investor wanted to work with them since Putrajaya barred it from operating when the Department of Civil Aviation (DCA) and Malaysian Aviation Commission (Mavcom) revoked its air operator certificate and air service licences respectively.

The statement said: “We apologise for still not being able to refund the flight tickets despite trying our best.”

“With the withdrawal of licences, the investors who had committed to supplying funds on June 30 to resolve the refund issue has withdrawn from their commitment.”

Rayani also said that the airline’s team is working hard to get a second chance at running the business with new investors and a different management team.

“We can’t promise a date for this to be done, but what is certain is that we prioritize our obligations to our customers. We hope customers will be patient with us and not visit the office as it is currently closed and will be closed for the near future.”

The airline got its licence revoked after only six months of service on the grounds of breaching safety regulations, faulty service, unpaid salaries, and failure to comply to DCA warnings.

The DCA launched an inquiry into the airline in April following a string of complaints from passengers and last-minute cancelations. On top of that, pilots working for the airline went on strike to protest unpaid wages.

The post Suspended ‘halal’ airline Rayani Air no longer able to refund passengers appeared first on Travel Wire Asia.

Source: travelwireasia.com