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Trans African Concessions (TRAC) recently launched its new bilingual website, featuring a variety of novel and modern elements, making it practical and easy for road users to obtain real-time route-related information.
The user-friendly website is offered in the official languages of the two countries TRAC serves – South Africa (English) and Mozambique (Portuguese).
Apart from offering predominantly visual and colourful design, the website also offers a detailed route map, which enables road users to obtain real-time information about roadworks and routine maintenance projects.
Solange Soares-Nicholson, Communications Manager at TRAC, told Tourism Update that all road users needed to do was click on the route map icon on the homepage to see what was happening on the route in terms of major construction/rehabilitation, plaza fees and major incidents at any given time.
“But what is really special about the website, is the Live Chat function,” commented Soares-Nicholson.
The Live Chat feature, which is linked directly to TRAC’s 24-hour Helpdesk, further enables road users to connect in real-time with helpdesk agents, providing immediate and direct information relating to anything on the route that can be obtained by users, explained Soares-Nicholson.
“Should a road user want to know about a particular matter (such as delays near the border during peak season) he/she can simply ask the agent online, and will receive an immediate response based on our knowledge, and what has been reported by our patrol teams and other stakeholders on the route,” said Soares-Nicholson. “With the Live Chat feature, road users will be able to get any info related to the N4 Toll Route at any time of day or night.”
According to Soares-Nicholson, the new features will benefit tour operators and tourists alike. “It will help with the planning of trips, as well as avoiding unnecessary and frustrating delays, which in turn will assist these individuals/companies to provide a better service.”
As with the previous site, the new one continues to offer all other relevant information pertaining to TRAC and the N4 Toll Route, from Solomon Mahlangu off-ramp in Gauteng to Maputo in Mozambique.
The N4 Toll Route, under TRAC’s management, already offers ease of travel between the two countries, according to Soares-Nicholson. “The quality of the infrastructure, the proactive management of incidents and accidents, and the availability of dual carriageway for much of the route has ensured that travel between the two countries not only takes less time, but is also safer, more convenient and enjoyable. The website we believe will further enhance this experience.”
“With social and electronic media being the most commonly used methods of obtaining information in modern society, we felt it was time to upgrade our website,” explained TRAC CEO, Graham Esterhuysen. “It has a fresh and vibrant look and is now more interactive, which goes hand-in-hand with today’s online trends.”