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A technical problem is leading to numerous delays on British Airways transatlantic flights on Tuesday.
As of just past 10:30 a.m., the carrier had delayed 261 such flights, 29% of the U.S. flights they had operated Tuesday, according to Flight Aware.
BA provided little detail on the operational glitch.
“We had a problem with our check-in systems earlier which affected check-in for flights,” the airline said in a statement. “We are checking in customers this morning as normal, although it may take longer than usual. We would encourage customers to check in online before they reach the airport.”
In a letter distributed by BA to passengers at San Francisco International Airport, the carrier said it was experiencing problems with its computer systems. “As a result, in order to continue to check in in the absence of the computer system, we will be using a manual fallback process,” the letter reads.
The carrier’s Twitter feed Tuesday was filled with complaints from angry customers as well as apologies from BA.
“Get the bloody IT system sorted, that’s how you help. It’s been far too long this debacle for an international airline,” reads one such complaint.
The technical problems at BA come slightly less than a month after a Delta computer outage led to the cancellation of 2,100 flights over four days. In July, a computer glitch forced Southwest to cancel 2,300 flights over four days.
Source: travelweekly.com
