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Disclaimer: This post does NOT apply to airline employees who love their jobs and know how to treat customers (aka passengers) with respect. In my estimation, 95% of airline employees are good people doing their jobs all while being generally underpaid and underappreciated. To all of you: THANK YOU.
This post is for the ~5% of airline employees that give the others a bad name — the ones who view customers as an inconvenience and make up their own rules as they go along.
I get it, your job is stressful and the current spate of pro-consumer airline stories is making you even madder. If you look at each of these incidents, I’m sure you can easily peg the blame on the passenger — at a very minimum, for resisting crew instructions. But here’s the thing, the reason for this consumer backlash is that customers are sick and tired of being treated like trash. Yes, we may not be the easiest and we may not listen to all instructions, but the airlines have continued to change the rules, make planes smaller and add fees — and we understand this makes your job harder. But taking out your frustration on us, the consumers who pay your salary via fares and fees, won’t solve anything.
You may have realized lately that we are living in a new era, where smartphones capture everything, so to avoid being the star of the next viral video, here’s some advice from me:
So instead of punching passengers who misbehave, be more like the Southwest pilot who recently rewarded his millionth passenger with Champagne and had the whole flight erupt in applause.
Source: thepointsguy.com