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Passengers flying on kulula.com can now skip long boarding queues at the airport with the airline’s latest offering, Q-Jump.
Luane Lavery, Brand Communications Manager at kulula.com and British Airways (Operated by Comair), says the local airline introduced Q-Jump in August, which allows kulula passengers to fast track their flight boarding process, for an additional fee, being the first in line to board the aircraft at the Q-Jump queue.
In addition to being the first to board, Q-Jump customers will be the first to access the hand-luggage stowage on-board. Checked bags and any ‘extra bags’ purchased will be tagged with exclusive Q-Jump bag tags at check-in for identification and receive ‘Very Important Bag’ (VIB) treatment, according to the airline. Q-Jump checked bags will also be the first to be off-loaded at the destination airport.
Should Q-Jump customers check in online or via mobile, bags will be tagged at the ‘bag drop’ once they present their Q-Jump boarding pass.
Q-Jump can be added during the online booking process, or up to 24 hours before flight departure through ‘Manage my booking’. Alternatively, booking agents or passengers can call the Kulula Contact Centre at 0861 KULULA (585852). Q-Jump can also be purchased at the airport through the Kulula Ticket Sales Desks up to two hours before flight departure.
It is important to note that Q-Jump is subject to availability, due to the limited number allocated per flight.
Q-Jump passengers must ensure that they arrive at the boarding gate on time prior to boarding time to ensure they receive the full benefits. Passengers can then go to the Q-Jump boarding queue and be ready to present their boarding pass, which will display the text ‘QJUMP’ printed during the check-in process.
If Q-Jump customers do not arrive at the boarding gate prior to flight boarding, they may still skip the long queue by presenting their boarding pass at the gate but may not be the first to board the aircraft, or have first access to overhead hand-luggage stowage.
Source: tourismupdate.co.za